There are a few things you should do if your Echo doesn’t respond to your commands. First, make sure that the power adapter is inserted into the back of the device and that the device is plugged into a working outlet. If you still cannot hear it responding to your commands, you may have to remove the power adapter and plug it back into your Echo. If this doesn’t work, you may have a broken wire inside the device, or the power adapter could be damaged. Alternatively, the motherboard could be broken or the device might not function properly.
You can also turn off the microphones to prevent your Amazon Echo from hearing your voice. The Echo comes with several microphones and beam-forming technology to determine who is talking. However, this does not always work properly. So, you might want to reset your Echo before using it again. You can do this by holding the mute and volume down buttons together for 15 seconds. If you are not able to turn off your Echo after trying this method, you should consider purchasing an optional speaker, such as the Amazon Echo Sub. You can use it to play music through your Echo.
Depending on the situation, you may be unable to switch off your Echo Dot. The purple light could be due to a weak connection or a failure to connect to a Wi-Fi network. Or, your Echo Dot may be displaying an incoming call or other notification. In either case, you can turn off the Echo Dot by disabling it in the Alexa app.
